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Industry | Software as a service |
---|---|
Founded | 2011 |
Founders | Cristina Fonseca, Tiago Paiva |
Headquarters | , |
Area served | Worldwide |
Tiago Paiva (CEO) | |
Number of employees | 929 [1] (January 2019) |
Website | www.talkdesk.com |
Talkdesk is a unicorn cloud-based contact center, unified communications and artificial intelligence[2] software provider founded in Portugal in 2011. It is headquartered in San Francisco, with offices in London, Lisbon, Madrid, Salt Lake City, Coimbra, Aveiro and Porto.
History[edit]
In 2011, Talkdesk co-founders Cristina Fonseca and Tiago Paiva noticed the paradigm regarding call center software was not only sloppy but outdated. They entered a contest hosted by Twilio and built the first version of Talkdesk using Twilio's API in 10 days.[3] They were selected to present at Twilio's conference[4] and after winning were invited to join 500 Startup's third batch.[5]
Cristina Fonseca and Tiago Paiva founded the company in 2011 and raised $450,000.[6] Talkdesk demonstrated at TechCrunch Disrupt in New York in May, 2012.[7] In August 2014, the company raised $3.15 million led by Storm Ventures.[8]
In 2015, Talkdesk raised $21 million in venture capital from Draper Fisher Jurvetson, Salesforce Ventures and Storm Ventures.[9][10] During this time, Talkdesk began to receive industry recognition for its platform.[11][12][13][14]
Talkdesk became the first CCaaS Unicorn, and the fastest growing CCaaS provider globally, during October 2018. Talkdesk raised $100 million in series B funding at a valuation of over US$1 billion.[15]
In 2019, Talkdesk was named a leader in the GartnerMagic Quadrant for Contact Centre as a Service, and is the youngest CCaaS/Contact Centre provider ever to be featured in a Gartner MQ report.[16]
In 2020, Talkdesk raised a total of $143M at a valuation of $3B dollars.
Technology[edit]
Talkdesk Callbar App
Talkdesk uses WebRTC technology.[17] They use Backbone.js for the frontend and Ruby-related technologies (Ruby, Ruby on Rails, Sinatra, Sidekiq, etc.) for the backend.[18][better source needed]
Talkdesk also takes advantage of some NoSQL solutions such as MongoDB, Redis for storage and caching solutions, as well as RabbitMQ for inter-application messaging and leverage internal hypermedia APIs.[19][better source needed]
Talkdesk Log In
Talkdesk is one of the only CCaaS providers to offer a 100% availability service level agreement for its platform. Talkdesk is able to offer this by leveraging a deep network of global telecom providers and multi-carrier/multi-platform redundancy. Other CCaaS providers, such as Edify are also starting to offer 100% uptime SLAs. [20][21]
References[edit]
- ^[1]'Talkdesk LinkedIn'
- ^Agent Assist [2]'Agent Assist, Powered by Talkdesk iQ'
- ^DuVander, Adam. 'REAL COMPANIES SPRING FROM LATEST TWILIO CONTEST', Programmable Web, 23 August 2011.
- ^Morrill, Danielle. 'Announcing Twilio Fund Companies Presenting at TwilioCon', Twilio Blog, 20 September 2011.
- ^'Talkdesk - 500 Startups'. www.500.co.
- ^'Talkdesk | crunchbase'. www.crunchbase.com. Retrieved 2017-09-11.
- ^Lawler, Ryan. 'Talkdesk Puts Your Company Call Center In The Cloud', TechCrunch, New York, 22 May 2012.
- ^Kokalitcheva, Kia. 'Talkdesk grabs $3.15M for its 'call center in the browser', VentureBeat, 16 September 2014.
- ^Lynley, Matthew. 'Talkdesk, A Startup That Spins Up Call Centers, Raises $15M', TechCrunch, 9 June 2015.
- ^Clancy, Heather. 'Another cloud call-center startup that has people talking', Fortune, 9 June 2015.
- ^Storm Ventures. 'Benchmarking Your SaaS Start-Up with Emergence Capital, Storm Ventures, Talkdesk, Guidespark', SlideShare, 2 October 2014.
- ^Klingshirn, Greg. 'Benchmarking SaaS Startups: How Am I Really Doing?', SalesLoft, November 2014.
- ^Lemkin, Jason. 'Gadi Shamia, COO of Talkdesk: '8 Things I Learned After Joining a Hyper-Growth SaaS Startup', SaaStr, 15 May 2015.
- ^Roof, Katie. 'Talkdesk Call Center Software 'Growing Like Crazy', TechCrunch, 8 December 2015.
- ^Clark, Kate. 'Talkdesk nabs $100m', Techcrunch, 8 October 2018
- ^https://www.talkdesk.com/resources/reports/gartner-names-talkdesk-leader-in-2019-ccaas-magic-quadrant-for-north-america/
- ^'Twilio Cloud Communications - APIs for Voice, VoIP, and Text Messaging'. www.twilio.com.
- ^'Talkdesk - Crunchbase'. Crunchbase.
- ^'Talkdesk'. GitHub.
- ^[3]'Talkdesk offers industry-first 100% uptime service level'
- ^https://www.edify.cx/sla
External links[edit]
Retrieved from 'https://en.wikipedia.org/w/index.php?title=Talkdesk&oldid=973665361'